Return & Refund Policy

Because our products are perishable food items, our return policy is different from a typical retail return policy. Here's exactly what to expect.

No Returns on Delivered Orders

Since karuvadu is a perishable food product, we don't accept returns once an order has been delivered — this is for hygiene and food safety reasons, and it's the same standard most perishable-food sellers follow.

Damaged or Incorrect Items

If your order arrives damaged, or you received the wrong item, contact us within 24 hours of delivery on WhatsApp or email with photos of the issue. We'll arrange a replacement or a refund once we've verified the problem.

How Refunds Are Processed

Approved refunds are issued to the original payment method. If you'd prefer a replacement instead of a refund for a damaged or incorrect item, let us know when you contact us.

Cancellations

If you need to cancel an order, contact us right away — we process orders quickly, so cancellations can only be made before an order has shipped.

Contact Us

For any issue with an order, reach us on WhatsApp/phone at +91 9943708329 or by email at contact@thenkadalkaruvadu.com.